Streams

Support

Last updated 25 August 2026

We're here to help with the Streams app, waitlist, and account issues. Pick the path that matches what you need — a person reads every message sent to support.

Emailsupport@streamsapp.ioBest for account access, bugs, and general questions. We aim to reply within 2 business days.Safety & abusesafety@streamsapp.ioReport harassment, impersonation, illegal content, CSAE/CSAM, or someone who may be in danger. Use in-app Report when you can.Privacy requestsprivacy@streamsapp.ioAccess, correction, deletion, or waitlist removal requests. You can also delete your account in Settings.

Common topics

Sign-in and OTP

Streams uses your phone number and a one-time code — there is no password. If a code does not arrive, check signal, wait a minute before requesting another, and confirm you entered the number in the correct country format. During private beta, SMS delivery can vary by country.

Waitlist

Invites go out in waves, often Stream by Stream. Joining does not guarantee a date. To change the email on the list or remove it, email support@streamsapp.io from the address you used.

Blocking, reporting, and unwanted contact

Use Block and Report in the app wherever available. Blocking limits interaction both ways. For urgent safety concerns, contact local emergency services first, then email safety@streamsapp.io.

Child sexual abuse and exploitation (CSAE)

CSAM and CSAE are banned. Report in the app or email safety@streamsapp.io with subject "CSAE report." Do not attach the abusive media. We remove this content when we become aware of it and cooperate with law enforcement. Full policy: streamsapp.io/csae.

Deleting your account

Open Settings in the app and choose delete account. That removes your account and associated data from our primary systems as described in the Privacy Policy. If you cannot open the app, email support from a reachable address and include the phone number on the account.

Policies

App Store & Google Play

This page is the support URL for Streams store listings. For billing questions about a purchase made through Apple or Google, use their subscription and purchase support tools as well — we cannot refund store transactions directly.